Terms & Conditions
Terms of use
This website is intended for personal use. Throughout these Terms and Conditions, the terms ‘you’ and ‘your’ pertain to any individual utilising or accessing this website.
By accessing and using this website, you acknowledge and agree to the Terms and Conditions (defined below) governing such usage. It is imperative that you fully agree to and be bound by the entirety of these Terms and Conditions. Failure to do so means you are not authorised to use this website, and you should refrain from doing so.
The ‘Terms and Conditions’ regulating this website and its utilisation comprise the Terms and Conditions outlined below, our Privacy Policy, and our Cookie Policy.
Note: This website employs cookies, and it is essential to familiarise yourself with our Cookie Policy.
Provision of this Website
This website is provided and operated by 2 Chesham Hotel Belgravia / Tulip Hotels Ltd.
Amendments to the Terms and Conditions
We retain the right to modify or revise the Terms and Conditions at any time and periodically. It is your responsibility to ensure, on each visit to the website, that you are willing to accept and agree to the Terms and Conditions as of that date. All modifications will be effective immediately unless stated otherwise.
If you do not agree with or accept any changes or amendments to the Terms and Conditions, then you should refrain from using or continuing to use the website. By using the website after the effective date of any amendment or alteration, you will be deemed to have consented to the relevant change or amendment.
TERMS AND CONDITIONS
The Terms and Conditions governing the use of this website by you are outlined as follows:
Use – General
This website is to be utilised solely for appropriate and lawful purposes. Specifically, you are prohibited from using this website for any of the following purposes: (A) Disseminating any material that is unlawful, threatening, libellous, obscene, or otherwise objectionable; (B) Engaging in any activity that may interfere with the operation of this website or another person’s legitimate use of it; (C) Committing any action that breaches or interferes with the intellectual property rights of any person; or (D) Engaging in any activity that constitutes or encourages another person to commit a criminal offence or any act that violates any applicable law, potentially resulting in civil liability (whether in damages or otherwise).
As outlined in the section titled “Your Legal Responsibility” below, we rely on you to take responsibility for and compensate us in the event that we incur any costs or liability as a result of the aforementioned actions.
Intellectual Property
The contents of this website belong to 2 Chesham Hotel Belgravia / Tulip Hotels Ltd (UK) (or third parties with whom we have an appropriate licence) and are protected by laws governing intellectual property rights, including trademarks and copyright. Reproduction, modification, distribution, transmission, publication, or display of anything on this website is strictly prohibited without our prior written consent.
We grant permission for you to view, retrieve, display, and print the contents of this website for your own personal, non-commercial use, specifically for viewing information, making reservations, or placing orders. Any other use requires our explicit written consent.
Availability of the Website and Our Service Through the Website
While we will make every reasonable effort to ensure that this website (and its usual contents) is accessible for your viewing and use at all times, there may be circumstances where this is not possible. These circumstances include non-availability for maintenance and upgrading, as well as events of force majeure — events beyond our reasonable control.
It’s also possible that, occasionally, faults, omissions, and delays may occur in the service provided by this website and/or any products or services referred to on it. There is no guarantee that the service provided on this website will meet all your requirements or be entirely fault-free. If you encounter a problem, please report it to us at [email protected]. We will make every reasonable effort to address and rectify any faults as soon as possible.
Contents of the Website
We do not assure that the contents of this website, or any goods or services mentioned on it, comply with local laws outside England and Wales. If you are accessing this website from outside the UK, it is entirely your responsibility to ensure that your access aligns with local laws.
The Best Rate Guarantee is not applicable to packaged rates. Packaged rates encompass: (a) hotel rooms sold as part of a travel package, where the hotel does not provide additional services such as airfares, car rental, or cruises, and (b) hotel rooms sold with value-added amenities, including, but not limited to, free breakfast and hotel parking.
Best Rate Guarantee
The Best Rate Guarantee excludes unpublished rates, i.e., rates not publicly available. This includes, but is not limited to, the following, which are not accessible to the general public:
Group rates
Corporate discount rates
Event and meeting delegate rates
Closed rates requiring membership in a club, program, or other organisation with rates targeted toward a specific group
Direct mail offers
Electronic mail offers
Promotional campaigns with rates quoted by a code
The Best Rate Guarantee does not apply to rates from opaque providers. An opaque provider is any entity that conceals the hotel’s identity until after the reservation is made and payment is guaranteed. A site is considered opaque if it withholds information such as the hotel’s name, precise location, or other specifics that could enable identification, such as hotel photographs or the name of the restaurant.
Prices and Charging
All prices mentioned on this website are provided in good faith but are subject to final confirmation upon booking. In the event of any mispricing of goods or services on this website, we reserve the right to rectify the error without compensation at the time of booking.
All products and services are subject to VAT where applicable, and an additional discretionary 5% service charge will be applied to the room rate on your final bill.
Methods of Payment
Accepted methods of payment include all Visa and MasterCard cards, as well as Diners/Discover, JCB, and AMEX. For credit card security, all payment transactions are conducted through the secure services of Elavon Payment Gateway. Prioritising security and service, Elavon Payment Gateway ensures a safe and secure transaction process. Communication between you and Elavon Payment Gateway is encrypted to the maximum strength supported by your browser. Additionally, you are safeguarded from fraudulent card use in a “card not present” environment by your card issuer, allowing you to dispute a transaction in case of non-delivery or fraudulent card use, following your card issuer’s terms and conditions.
The 2 Chesham Hotel Belgravia Cancellation and No-Show Policy
Rooms can be cancelled up to 3 pm the day prior to arrival. Any cancellations after this time will result in a cancellation fee equal to the first night’s room charge, plus VAT. This policy does not apply to rooms booked on non-refundable/non-changeable rate plans, which incur a cancellation charge equivalent to the full value of the reservation plus VAT. In the case of no-shows, the cancellation fee plus VAT will be charged. Additional nights impacted by a no-show will be subject to management discretion.
Returns
For goods purchased through this website, you can cancel your order at any time before usage, up to seven days after purchase. To cancel a purchase, contact us at +44 7385 197321 and, where appropriate, return the goods to The 2 Chesham Hotel Belgravia, 2 Chesham Street, London SW1X 8DT.
If any delivered goods need to be returned, it is your responsibility to arrange and must be done at your expense. To receive a full refund of the purchase cost, returned goods must be delivered in the same condition and packaging as received.
Emergency Contact
If you need to get in touch with us for any reason, please contact the hotel directly at +44 7385 197321.
Your Legal Responsibility
You are legally responsible and accountable for all your actions or omissions related to this website, as well as for any costs or losses incurred by us due to such acts or omissions by you. If you use this website in an unauthorised manner or violate these Terms and Conditions, or if you access it from outside the United Kingdom and thereby violate any local law or regulation, you agree to indemnify and hold us harmless from any costs, claims, or liabilities arising from such actions.
Limitation on Our Liability
In the event of a breach of these Terms and Conditions, our liability to you will be strictly limited. We will only be liable for losses directly resulting from the breach, and these losses must be clearly foreseeable consequences at the time the breach occurred. This limitation does not impact our liability in negligence concerning personal injury or death. Matters related to trade or business, such as business interruption or loss of profit, are expressly excluded from this limitation.
Your Rights
Your rights under these Terms and Conditions are personal to you and cannot be transferred to any other person.
Our Rights
Our rights under these Terms and Conditions are essential to our business and may be transferred to any reasonable and appropriate transferee, as long as such transfer does not adversely affect your rights under these Terms and Conditions.
Governing Law
English Law governs these Terms and Conditions. You agree to the exclusive jurisdiction of the English courts concerning them, and no legal action or proceedings related to them shall be initiated outside the United Kingdom.